Support & Refunds
For help, email support@corevecta.com. Include the app and version, platform, affected Pro or pack SKU, order/receipt id, and a description of the problem. Never send payment-card details.
Google Play refunds
- Within 48 hours: request a refund from Google Play. Google decides eligibility under its policy.
- After 48 hours through 14 calendar days: contact us. For a first purchase of that one-time SKU, CoreVecta will approve a full refund on request, subject to fraud/abuse checks and applicable law.
- After 14 days: we consider duplicate or unauthorized charges, non-delivery, material defects, content materially unlike its description, rights required by law, and exceptional goodwill.
A SKU receives the 14-day first-purchase refund once. Repurchase does not restart the courtesy period. This never limits a remedy required by law.
Web and extension refunds
The Merchant of Record processes these refunds. Contact us or use the support route on its receipt. We apply the same first-purchase standard where its rules and law permit.
Entitlements after a refund
A full refund or chargeback revokes only the exact refunded SKU. Refunding a pack does not revoke Pro, another pack, or a purchase in another app. Previously downloaded content for that refunded pack is removed from the sealed cache. Pro and packs are separate, indivisible one-time products, so we normally refund the affected SKU in full rather than partially.
EEA and UK
Google Play makes digital content available immediately and asks buyers to consent to immediate supply and acknowledge loss of the automatic withdrawal right. Our voluntary 14-day policy still applies. Rights for content that is defective, unavailable, or not as described - and other non-waivable consumer rights - remain unaffected.
Restore and delivery
On Android, Settings → Restore purchases reconciles the app with Google Play's current active purchases. Pending purchases do not unlock content. On web or extension, re-redeem the signed key from the receipt.
We target an initial support response within five business days. Store and bank processing times vary.